Jira Service Management

{"xsrfToken":"45eb4446-0452-482c-8cab-f36844f30c5f_59b0e76a1770ba484603621ac9de5111354507cc_lout","helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Submit SIS and Blackboard requests and issues ","sharedPortalName":"COMPASS Service Desk","userInitialAnnouncementHeader":"Mission Net has its own Help Desk. We are unable to provide support with Mission Net network issues or Global Protect VPN issues","userInitialAnnouncementMessageWiki":"____________________________________________________________________________________________________________________\nSIS Scheduled Outages\n▶ Second Friday every month – 6:00 AM – 8:00 AM MT – Non-production – Training, etc. ◀\n▶ Every Saturday – 8:00 AM – 10:00 AM MT – Production. ◀\n________________________________________________________________________________________________________\nHours: M-F, 7:30 - 16:30 MT. Excluding Federal Holidays and Disconnects.\n▶ Upcoming Holidays ◀\n◻ January 16th, 2023 ___________________________________________________________________________________________\n▶ NEW USERS THAT NEED SIS ACCESS: ◀\n1️⃣ <a href=\"https://usafa0-my.sharepoint.com/:b:/g/personal/rowan_briody_ctr_afacademy_af_edu/Ec4OOfTf5HxImn2991Hqye8BtC7dBTPyLZWnXFaUSyJaDQ?e=myzKHw\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Fill out this security access form</a>\n2️⃣ Email the completed form to usafa.sis.support@afacademy.af.edu OR send the form via Teams to Rowan Briody. Instructors, please include the course(s) and teaching sections. ______________________________________________________________________________________________________________________\n▶ Links ◀\n◻ <a href=\"https://csprd.afacademy.af.edu/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Student Information System (SIS) URL</a> ◻\n◻ <a href=\"https://usafa0-my.sharepoint.com/:w:/g/personal/rowan_briody_ctr_afacademy_af_edu/ER1SVWjP7ntJt-atJ4mRGvEB3R2Bx3Jn1vjDN5V2b4fMDQ?e=4uwGKr\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">COMPASS Service Desk Policy</a> ◻\n◻ <a href=\"https://usafa0.sharepoint.com/:f:/s/USAFAStudentInformationSystem/Eg20Z-q3-nxAmt8Eck5xxE0B8Xiu-WoKi2qiotiTZHNW9g?e=Xf8CUu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SIS Training Aids URL</a> ◻\n◻ <a href=\"https://afacademy.cherwellondemand.com/CherwellPortal/IT?_=5dcda3c2#1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Mission Net / 10CS Cherwell Helpdesk </a> ◻ ___________________________________________________________________________________________","translations":{"en-US":{"helpCenterTitle":"Submit SIS and Blackboard requests and issues ","sharedPortalName":"COMPASS Service Desk","announcementHeader":"Mission Net has its own Help Desk. We are unable to provide support with Mission Net network issues or Global Protect VPN issues","announcementMessage":"\n____________________________________________________________________________________________________________________\n\n*SIS Scheduled Outages*\n\n▶ Second Friday every month – 6:00 AM – 8:00 AM MT – Non-production – Training, etc. ◀\n\n▶ Every Saturday – 8:00 AM – 10:00 AM MT – Production. ◀\n\n________________________________________________________________________________________________________\n\nHours: M-F, 7:30 - 16:30 MT. Excluding Federal Holidays and Disconnects.\n\n▶ *Upcoming Holidays* ◀\n\n◻ January 16th, 2023\n___________________________________________________________________________________________\n\n▶ *NEW USERS THAT NEED SIS ACCESS:* ◀\n\n\t1️⃣ [Fill out this security access form|https://usafa0-my.sharepoint.com/:b:/g/personal/rowan_briody_ctr_afacademy_af_edu/Ec4OOfTf5HxImn2991Hqye8BtC7dBTPyLZWnXFaUSyJaDQ?e=myzKHw]\n\t\n 2️⃣ Email the completed form to usafa.sis.support@afacademy.af.edu OR send the form via Teams to Rowan Briody. Instructors, please include the course(s) and teaching sections.\n______________________________________________________________________________________________________________________\n\n▶ *Links* ◀\n\n◻ [Student Information System (SIS) URL|https://csprd.afacademy.af.edu/] ◻\n\n◻ [COMPASS Service Desk Policy|https://usafa0-my.sharepoint.com/:w:/g/personal/rowan_briody_ctr_afacademy_af_edu/ER1SVWjP7ntJt-atJ4mRGvEB3R2Bx3Jn1vjDN5V2b4fMDQ?e=4uwGKr] ◻\n\n◻ [SIS Training Aids URL|https://usafa0.sharepoint.com/:f:/s/USAFAStudentInformationSystem/Eg20Z-q3-nxAmt8Eck5xxE0B8Xiu-WoKi2qiotiTZHNW9g?e=Xf8CUu] ◻\n\n◻ [Mission Net / 10CS Cherwell Helpdesk |https://afacademy.cherwellondemand.com/CherwellPortal/IT?_=5dcda3c2#1] ◻\n___________________________________________________________________________________________\n\n","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3d72d0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/35f734a8-0ebe-4ea4-87ab-f2ed5b066929/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZTRkM2Y0MS1mMzg3LTRhYWMtYjE1NC0yM2Y3ZGYzODA3ZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM1ZjczNGE4LTBlYmUtNGVhNC04N2FiLWYyZWQ1YjA2NjkyOSI6WyJyZWFkIl19LCJleHAiOjE2NzU3NDcyNTIsIm5iZiI6MTY3NTc0NjY1Mn0.jmbUgBWouO-eYqqug9fJWDvu8SwGEP-Na3fXouANGSo&client=ae4d3f41-f387-4aac-b154-23f7df3807da&height=300&mode=fit","bannerMediaApiFileId":"35f734a8-0ebe-4ea4-87ab-f2ed5b066929","useDefaultBanner":false,"isBannerAvailable":true},"forgotPassword":{"resetUrl":"/servicedesk/customer/user/forgotpassword"},"login":{"allowCookies":true,"contactAdminLink":"please contact your <a href=\"https://usafasis.atlassian.net/secure/ContactAdministrators!default.jspa\">Jira administrators</a>","elevatedSecurityCheckShown":false,"loginUrl":"/servicedesk/customer/user/login","canReset":true,"sdUserSignUpEnabled":true,"redirectUrl":"https://id.atlassian.com/login","aidEnabled":true,"loginAnnouncementSubject":"Welcome to the Help Desk Portal","loginAnnouncementMessage":"This site is used to submit any requests, issues or questions you have for SIS!\nHere is a link to the SIS System please click <a href=\"https://csprd.afacademy.af.edu/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>. Chrome recommended\nUnable to access the SIS webpage?\n<ul class=\"alternate\" type=\"square\">\n <li>Make sure you are using Mission net or Global Protect. -You must sign into your computer with your CAC (SIS is single sign on) -If the system is not loading or reports are not generating then clear your browser cache</li>\n</ul>","loginAnnouncementLocale":"en-US"}}